J.D. Power’s 2008 Washer/Dryer Ratings

From J.D. Power and Associates

Among washing machine manufacturers, LG ranks highest in customer satisfaction for a third consecutive year, while Samsung ranks highest among clothes dryer manufacturers, according to the J.D. Power and Associates 2008 Laundry Appliances Study. The study measures customer satisfaction with clothes washers and dryers based on performance in six factors: ease of use; features (such as the number of settings available and appliance capacity); performance (including energy efficiency, noise level and how well the appliance functions); styling and feel; warranty; and value.

Overall Customer Satisfaction with Clothes Washers
(Based on a 1,000-point scale)

• LG — 831
• Samsung — 829
• Kenmore Elite — 819
• Bosch — 798
• Fisher & Payke — 795
• Frigidaire — 794
• GE Profile — 790
• Industry Average — 781
• Maytag — 777
• Whirlpool — 776
• Kenmore — 770
• GE Appliances — 763
• Amana — 760
• Estate — 725
• Hotpoint — 720
• Roper — 710

Overall Customer Satisfaction with Clothes Dryers
(Based on a 1,000-point scale)

• Samsung — 833
• LG — 829
• Kenmore Elite — 815
• Fisher & Paykel — 803
• GE Profile — 789
• Whirlpool — 788
• Bosch — 782
• Frigidaire — 780
• Industry Average — 776
• Maytag — 773
• Kenmore — 772
• GE Appliances — 747
• Amana — 745
• Hotpoint — 733
• Estate — 726
• Roper — 703

Source: J.D. Power and Associates