Top Ranked Dallas-Fort Worth Home Builders

From J.D. Power and Associates

Even in the face of a challenging environment marked by declining new-home prices and notably high inventory levels, many home builders are succeeding in significantly improving overall customer satisfaction in 2008, compared with 2007, according to the J.D. Power and Associates 2008 New-Home Builder Customer Satisfaction Study. Overall customer satisfaction averages 779 on a 1,000-point scale in 2008, up 38 points from 741(1) since 2007.

The New-Home Builder Customer Satisfaction Study, now in its 12th year, includes satisfaction ratings for builders in 33 markets. Nine factors drive overall customer satisfaction with home builders (listed in order of importance): builder’s sales staff (15%); builder’s warranty/customer service staff (15%); workmanship/materials (14%); price/value (14%); home readiness (13%); construction manager (13%); recreational facilities provided by the builder (7%); builder’s design center (6%); and location (4%).

Top Three Builders in Overall Customer Satisfaction:

• Highest: Darling Homes
  Huntington Homes
  Fox & Jacobs

Highest Ranked Builder in Home Design:

• Darling Homes

Highest Ranked Builder in Home Quality:

• Darling Homes

Source: J.D. Power and Associates