J.D. Power’s top health plans for satisfaction

J.D. Power and Associates recently released its 2009 National Health Insurance Plan Study. Now in its third year, the study measures member satisfaction among 131 health plans in 17 regions throughout the United States by examining seven key factors: coverage and benefits; provider choice; information and communication; claims processing; statements; customer service; and approval processes.

Health plans ranking highest in their respective regions are (in alphabetical order):

• Anthem Blue Cross and Blue Shield of Kentucky and BlueCross and BlueShield of Alabama (these two plans tie in the East South Central region)
• BlueCross BlueShield of Arizona
• BlueCross BlueShield of Florida
• BlueCross BlueShield of Illinois
• BlueCross BlueShield of Nebraska
• Dean Health Insurance
• Harvard Pilgrim Health Care
• Health Alliance Plan (HAP)
• Highmark Blue Cross Blue Shield
• HIP Health Plan of New York
• Humana (which ranks highest in the South Atlantic and Texas regions)
• Kaiser Foundation Health Plan (which ranks highest in the California, Colorado, Northwest and Virginia-Maryland regions)
• Medical Mutual of Ohio

The study found that—while satisfaction levels have increased significantly from 2008 in the New England, South Atlantic, California, Arizona-Utah and Illinois-Indiana regions—health plan members in the New England, Michigan, Pennsylvania-Delaware, California and South Atlantic regions are the most satisfied overall.

Source: J.D. Power and Associates

Advertisement